10th Nov 2011
We are delighted to announce that Pearl has won the ‘Most Effective Use of Self Service’ category at the CCA Awards. The award was presented to Pearl for their self-service solution, ORBIT™ which has had a huge overall positive impact on customer experience in the last 12 months.
CCA Excellence Awards programme is designed to recognise achievements of individuals and organisations committed to delivering outstanding customer service. The Excellence Awards is the most respected and sought-after programme, unique through its peer group judging process. The judging panel includes professionals from all sectors, and senior executives with wide-ranging experience in customer contact centres.
‘We are delighted and honoured to accept this award and have our achievements recognised. The whole evening was a wonderful experience and winning the award was just the icing on the cake!’
Zeynep Demirbilek, Managing Director
The award comes at an opportune moment for Pearl who are currently implementing ORBIT™ with all clients so that they may benefit from more efficient reporting and booking procedures.
Note to Editors:
CCA is the leading independent authority on customer contact. Over 900 organisations currently subscribe to CCA membership services. This equates to a network of over 5,000 senior practitioners, employing between 35%-45% of the contact centre population in the UK. Around 20%-25% of people working in a contact centre in the UK are working in a centre accredited with CCA Global Standard©.
For further information visit www.cca-global.com
Pearl Linguistics Media Contact: Zeynep Demirbilek
Tel: +00 44 (0) 20 7253 7700
CCA Media contact: Pauline Cochrane
Tel: + 00 44 (0)141 564 9010
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