20th Jul 2011
Pearl Linguistics has been shortlisted for CCA Excellence Awards 2011 in the following categories:
Most Effective Use of Self Service
Best Customer Experience Centre of the Year
Best Outsourcing Partnership
CCA Excellence Awards programme is designed to recognise achievements of individuals and organisations committed to delivering outstanding customer service. The Excellence Awards is the most respected and sought-after programme, unique through its peer group judging process. The judging panel includes professionals from all sectors, and senior executives with wide-ranging experience in customer contact centres.
Ms Zeynep Demirbilek, Managing Director of Pearl Linguistics, said: “It’s a great honour to be shortlisted in 3 categories in the same year. We do believe we have brought something new to our industry and we are extremely pleased about seeing all our efforts recognised.”
Anne Marie Forsyth, Chief Executive, CCAsaid, “In today’s challenging climate it’s more important than ever to recognise the efforts of individuals and teams dedicated to going the extra mile to deliver for customers and these Awards are designed to do just that. Organisations are clearly committed to recognising the hard work undertaken throughout the year. I’d like to wish our short-listed entrants the best of luck. Given the quality of submissions received, getting to this stage of the judging process is an achievement in itself”
The Awards winners will be announced on the evening of 9th November 2011 at CCA’s Gala Dinner & Excellence Awards Ceremony, being held at The Hilton, Glasgow.
Members and non-members were invited to submit for the awards programme. All judges are appointed following a rigorous application process demonstrating their experience and capability to judge the submissions. Only judges who operate or work in customer contact centres are appointed. This innovative, independent judging process allowed the awards programme to be a credible recognition of professionalism and achievement by fellow customer contact professionals.
Note to Editors:
CCA is the leading independent authority on customer contact. Over 900 organisations currently subscribe to CCA membership services. This equates to a network of over 5,000 senior practitioners, employing between 35%-45% of the contact centre population in the UK. Around 20%-25% of people working in a contact centre in the UK are working in a centre accredited with CCA Global Standard©.
For further information visit www.cca-global.com
Pearl Linguistics Media Contact:Zeynep Demirbilek
Tel: +00 44 (0) 20 7253 7700
CCA Media contact: Pauline Cochrane
Tel: + 00 44 (0)141 564 9010
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