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1st Mar 2013

The Public Sector team took part last week on Friday 01/03/2013 in the Derby Deaf Forum, which took place at Derby Deaf Club in Derby. The meeting was very insightful and we were able to gain feedback from the Deaf Community in order to further improve the provision of this very sensitive service in their area. Since we have taken over provision of BSL interpreting in Derby in 2012, through our "Managed Contract" system, we have increased fulfilment rates of BSL bookings by 80%. We find these meetings extremely useful as they help us communicate with the very people that use these services and hear directly from them what else we can do better. At the end of the meeting, it is agreed that we will continue working very closely with the Trust and the public in order to implement further communication and feedback methods as well as exploring new technologies. We currently provide BSL interpreters to Derby Hospital, Derby City PCT and Derbyshire Healthcare NHS Trust within Derby and we work closely with local BSL specialists. Among the 150 people that attended were over 100 deaf members of Derbyshire community as well as representatives from GPs and Walk in centres; East Midlands Ambulance Service and Derby Hospitals.
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