25th Jun 2011
Out of thousands of nominations, Pearl Linguistics has been shortlisted for the Customer Service - Professional Services category.
Delivering great customer service is an important aspect of being successful in business, but thinking about the overall customer’s experience can have a more far reaching impact on business performance.
A great customer experience does far more than great customer service because it’s about considering the impact of all the points where the customer meets the organisation. It’s about how the customer feels, and how the accumulative effect of all their contact with the organisation, impacts customer satisfaction, loyalty, repeat business, and advocacy.
The UK Customer Experience Awards are the first of their kind in the UK and winning can bring great benefits for Pearl Linguistics.
As a company who places great importance in customer service, we know that we will gain enormous benefit from being a part of this event.
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