UK Trade & Investment (UKTI) Conference Interpreting image.

31st Oct 2014

THE CLIENT

UK Trade & Investment (UKTI) works with UK based businesses to ensure their success in international markets through exports. They encourage and support overseas companies to look at the UK as the best place to set up or expand their business. Since inception it has helped thousands of businesses both in the UK and around the world grow at an exponential rate, reaching customer satisfaction rates on average of over 85%.

THE CHALLENGE

UKTI required a large number of high standard Mandarin interpreters to assist them with a Chinese delegation group visiting the UK; the main theme topic was Environmental Protection which ranged from how Sewage, Soil and Contaminated Water would be treated. The time given to us to recruit and debrief the linguists was extremely short thus naturally raising certain difficulties as these topics are highly specialized each to their own field. On various occasions the full presentation material would only be provided the night before or a few hours before the meeting took place.

THE SOLUTION

In order to meet the required expectations, we carefully handpicked a group of experienced interpreters from our linguist data bank based nationally across the UK, and made sure everybody involved in this assignment was fully synchronised, so any changes made or materials received from the client and hosts were immediately relayed to the linguists through emails followed up moments later by a phone call in effort to ensure everyone was on the same page.

THE BENEFITS

UKTI now has a reliable solution in place for meeting the demanding requirements of dealing with inbound Chinese delegation groups. The processes we have implemented for them can now be adapted for any assignment and any delegation group visiting the UK.

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